Your team

Voices That Count is a collaborative network of strategic experts and practitioners who use narrative approaches to understand complex realities within organisations or projects. Through our work we generate actionable insights and stimulate collaboration for social impact.

Steff Deprez 

Steff has a passion for developing and applying practical, hands-on monitoring and decision-making methodologies. As an international development practitioner, he specialises in the design and rollout of complexity-aware monitoring systems. His work is inspired by the principles and practice of Outcome Mapping, Outcome Harvesting and SenseMaker.


Steff has lived and worked in Zimbabwe and Indonesia, supporting educational and agricultural development programmes. He is now based in Leuven and helps organisations and companies with action research, monitoring and impact assessments using outcome-based and narrative sensemaking approaches.


Always up for a chat, sharing ideas or making plans at Mister Bean in Leuven or Brewdog in Brussels.

 Nele Claeys 

Friends say that she’s the most curious one among them. It is this curiosity that made her decide to take a Master’s degree in African Studies and – as a result of working on her thesis – become familiar with discourse analysis. Her professional background is related to communication and guiding participatory processes. With a touch of HR.


Nele still works part-time for the NGO Rikolto as international communications coordinator. Recently, she guided the organisation through a repositioning and rebranding process that involved eight offices worldwide. It was through her work at Rikolto that she got to know SenseMaker, its empowering aspect of sharing personal stories and its added value in communicating about social impact.


Nele lives in Ghent, Belgium, and can often be found in one of the OR coffee bars enjoying a special cup of Kivu coffee and reconnecting with the amazing people and natural attractions in this part of Africa. 

 Claudia Van Gool 

Claudia has a communications background and holds a Master’s degree in Cultures and Development Studies. She has been involved with SenseMaker since 2012, especially in Youth Empowerment and Value Chain/Inclusive Business, when she worked for the international NGO Rikolto in South America.


Claudia is experienced in training and in coordination of data collection at community level and in remote areas (Ecuador, Peru, Bolivia, Uganda), as working with and for people is what she enjoys most.

Based in Lima, Peru, she likes to work and relax at Tostaduría Bisetti (great coffee) and el Cacaotal (amazing chocolate). Coffee and chocolate are not just a gastronomic passion for her, however, as she is committed to making these value chains more sustainable and profitable for producers, and enhancing excellence in both products. 

In onderzoek dat gebaseerd is op verhalen is het vaak moeilijk om patronen te ontdekken in de verhalen zelf. Doordat in SenseMaker de verhalenvertellers zelf hun verhaal interpreteren, worden die patronen wel zichtbaar. Daardoor krijgen we inzicht in onderliggende waarden, drijfveren, gevoelens, dynamieken, etc. Met andere woorden: De interpretatie door de vertellers voegt nieuwe vormen van betekenis toe aan de verhalen. De tekst van de mini-verhalen geeft bijkomende narratieve en kwalitatieve informatie voor de patronen die zich aftekenen. 





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